I've installed 64 bit Office 365 on three computers. On the first, One Drive for Business installed with no problem. On the other two, all apps installed with the exception of One Drive for Business. All are running Windows 10. I have tried repairing, reinstalling, and every other fix I can find.with no success.
We then were able to get OneDrive business to successfully install and activate with the users Office 365 account. We noticed that there were two OneDrive folders after we got it to work - one appeared to be a local non-business version, and the other looked to be the users proper OneDrive business folder.
I tried downloading the deployment tool. The setup program wouldn't run. I've tried the downloading again from the One Drive site, but I get an HT500 error from that site. Not sure where to go.
Hi EBC58, Since you mentioned, you have Windows 10, I would like to inform you that OneDrive sync client is already installed in Windows 10, you don’t have to install it again. When installing Office 365 ProPlus from Office 365 portal, old OneDrive for business sync client aka groove.exe is installed. As this client is not supported anymore, we suggest using the new sync client which comes with Windows 10. If you can’t find the new sync client on your system or your you’ve uninstalled it, I’ll suggest you install the new client.
Here’s an with download link and setup instructions, follow the steps under the section Install and set up. After installing the sync client, follow the steps to add your Work or school account. Thanks, Neha. Hi EBC58, Try resetting OneDrive app on the affected machines:. Right click on the Windows menu and select Run. In the Run window, enter:%localappdata% Microsoft OneDrive onedrive.exe /reset.
Click OK. Make sure the OneDrive icon in the notification area of the taskbar disappears and then re-appears after a minute or two. Here’s how to check: Look for the OneDrive cloud icon in the notification area, at the far right of the taskbar. (You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon.) 5. If the OneDrive icon doesn’t re-appear after a few minutes, open the Run window again and enter:%localappdata% Microsoft OneDrive onedrive.exe Also, please follow the steps from the following article to fix the issue: If the issue persists, please provide the following information:. Are you using the same work or school account to setup OneDrive client on affected machines which you used in your working desktop?.
If you are using a different work or school account to setup OneDrive sync client, then provide the screenshot of your Office 365 subscription page. To capture the screenshot, sign in to with your work or school id which you are using to setup OneDrive sync client on the affected system, click Se ttings (gear icon on top right), under “ Your app settings ”, click Office 365 Subscriptions. You can also access this page via this. A screenshot of the error.
Thanks, Neha. Neha, I have tried resetting the OneDrive app with no success. I have tried the steps in 'Fix OneDrive for Business Sync Problems.' I have also tired unlinking my personal account and then linking only my business account. I have uninstalled OneDrive and reinstalled. I uninstalled and reinstalled Office 365. I've rebooted in between all of these. Nothing works.
Here is the screen shot. Keep in mind, it is working on my primary desktop.
I apologize for not responding quickly, but I am not getting notification of your replies, despite having checked the box. I have to periodically come back and look to see if there is a response. Hi EBC58, Thanks for the information. I still need the information requested earlier, this will help us identify if the issue is with the user account or the system:.
Are you using the same work or school account to setup OneDrive sync client on affected machines which you used in your working desktop?. If you are using a different work or school account to setup OneDrive sync client, then provide the screenshot of your Office 365 subscription page. To capture the screenshot, sign in to with your work or school id which you are using to setup OneDrive sync client on the affected system, click Settings (gear icon on top right), under “ Your app settings”, click Office 365 Subscriptions.
You can also access this page via this. Meanwhile, please provide the tenant information. To protect your privacy, I’ll sent a private message to collect the information.
Please click to access your PM. Thanks, Neha.
Hi, If the issue has occurred recently, maybe it's related to some updates. If you restore to an earlier point, would the issue be gone? Based on the description, your OneDrive for Business should be installed within Office. To install Office without OneDrive for Business, you will need to configure the xml file.
Please refer to the section 'Exclude certain programs when you deploy Office 365 ProPlus' in this article: Regards, Melon Chen TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. Hi Melon I have now had time to consider your suggestions. Surely the Office 2013 Pro Plus deployment tools relate to MSI based installation? These issues with One Drive for Business seem to point to the click-to-run version of One Drive for Business. If a user has Office 2013 Pro Plus installed AND also has an Office 365 subscription of any kind and she clicks Sync to install One Drive for Business from the Office 365 portal, an incompatible click-to-run version will be installed.
This causes lots of problems. How do I uninstall the click-to-run OneDrive for Business (Groove.exe) client in these cases where it is the only click-to-run application and is causing so many problems for business users? I have tried all the sync issue fixes and the Icon Overlay fixes etc. They do not work.
I have a similar problem as BayTree. Office 2013 and Office 2010 were installed. Starting in early Nov - all kinds of CPU usage from OneDrive Business. I tried to uninstall/reinstall OneDrive for Business, Onedrive uninstall/reinstall (personal), then tried updating to Office 2016, then removed Office 2013. Computer is not acting right yet - OneDrive and Office Upload Center seem to run constantly (Groove.exe, MSOsyc) but files never get the green synced icon and sometimes OneDrive freezes up. Agree with BayTree - this Click to Run version has cause lots of problems.been trying to fix for 8 hours now. Hi, Please check if MSOSYNC.EXE is also running in the Task Manager, sometimes the conflict between MSOSYNC.EXE and Groove.exe may cause some unexpected issues.
To find the root cause of this problem, you may also consider to run to track if there is any denied entries(such as registry keys), which indicates the user doesn't have the permission to these entries. Regards, Melon Chen TechNet Community Support Please mark the reply as an answer if you find it is helpful. If you have feedback for TechNet Support, contact. BayTree - thank you - this is a nice short term fix.
I might use groove.exe.cluster based on what OneDrive for Business did to my computer and weekend! Seriously though - thanks! My folder location was a bit different based on the Office program i have - posting for others that may be looking for a quick fix: C: Program Files (x86) Microsoft Office root Office16 groove.exe Melon - I had Office Professional 2010 and Office 2013 365 installed - similar to BayTree. I am running Windows 7 on this computer. About 2-3 weeks ago I started getting this problem with OneDrive for Business bogging down my computer. I did not make any registry changes or added programs that would have impacted this.so my best guess is it came through a Windows Update.maybe when they launched Office 2016. Or mabye it was something related to the SharePoint service that have been acting up recently since my understanding is ODFB is hosted there.
I know at least 1 other person I work with that had similar challenges and just gave up and bought DropBox space. I uninstalled/reinstalled (u/R) ODFB, OneDrive Personal, ran Repair on Office Pro, ran Repair on Office Upload Center (when prompted - cannot figure out how to run without prompt). Then I tried install Office 365 2016 click to Run thinking an update to the new office would help. That did not work. Uninstall Office Pro to clean up 2 office programs. That did not work. I u/r ODFB again, and again, and again.
I have run Office 365 Repair (simple and advanced). All of that did not work. My issues were similar to BayTree - continuous syncing with ODFB without files actually showing synced. I did the ODFB repair and troubleshooting recommended by Microsoft and you here too. I even had one time where the computer kept making the file open clicking sound ever 5 seconds until i uninstalled ODFB. Try listening to that for 30 minutes straight.
I have 3 computers - 2 did not have Office Pro installed, but were/are both running Office 365 2013. Neither had sync issues. As Melon noted 'sometimes the conflict between MSOSYNC.EXE and Groove.exe may cause some unexpected issues'. Yes - unexpected issues is an understatement.and the critical issue. So far I have not found a fix to this issue. I hope Microsoft will address this. These two programs are sucking up my processor - maxing out at 100% even after ODFB says it has synced up all files.
Then the Hard Drives fill up. Interesting thing is - my ODFB folder is set to sync to a 2nd Hard Drive (X Drive) not where my User folder is (C Drive). The C Drive has filled up though with over 20 GB of data when the ODFB is trying to sync. The folder Users xxx AppData Local Microsoft Office 16.0 OfficeFileCache currently has 26 GB of size. I use task manager or Resource Monitor to kill Groove.exe and/or MSOsync.exe.then when they start back up - they do it again. Melon - appreciate your help on this.
I have searched several threads in the past week to try to solve this issue. This issue has been happening to a lot of people.
ODFB failing to sync and ballooning OfficeFileCache. I would encourage you to escalate this because as BayTree noted - people are starting to give up on ODFB and go with other options. I am running Office 365 Small Business Premium with all the latest updates.
Maybe a dead thread at this point, but not a dead issue. I have been struggling with ODFB for quite some time. I am running Office 365 (E3) subscription on a Windows 10 Dell XPS15. I don't think any of that makes much difference, as the issue is reported across lots of hardware platforms & Windows versions.
After install of Office & ODFB, I choose to sync a lot of files stored on ODFB & Sites. Everything works fine for a couple months, then sync errors begin to pile up. Eventually, I have bunches of local files not synced with the cloud copy. Four times over recent history MS has advised me to break the sync, uninstall ODFB, then reinstall & resync. Takes days, as I have lots & lots of files stored there. When that doesn't go so well, they advise completely uninstalling Office (not just ODFB), then resyncing. Given my preference for avoiding regular (repetitive) root canals, I am concluding that I need another solution.
What's frustrating is that I never have problems any more with OneDrive (personal). I was advised sometime during 4Q2015 that MS was consolidating the OD & ODFB sync software (which I thought was a brilliant move, given that one works & one doesn't). I was so looking forward to using the OD sync engine for my ODFB files. Anybody know if that is still coming?